Social Assistance Management System (SAMS) - Information for Grantees
Logging Into SAMS
- Current ADSD grantees may log into SAMS here.
- If you have forgotten your password, click the "Forgot Password" link on the log-in page.
- If you are locked out of the system due to entering the wrong password multiple times, wait approximately 30 minutes and try again.
- All grantees are to use SAMS 3. Do not access the SAMS 3 Sandbox unless told to do so. Do not access the old version of SAMS.
SAMS tutorials are available on the Harmony website, which is the screen that appears after the first log-in. If you have any questions about training, please contact your assigned Resource Development (RD) Specialist directly.
Per the General Service Specifications, grantees must also have an internal SAMS manual, which must be kept up-to-date and used to train grantee staff on SAMS procedures specific to the funded program(s).
NEW - All requests for SAMS assistance must be sent to your assigned Resource Development (RD) Specialist before ADSD's Helpdesk. The exception to this rule is when there is an error notification that would clearly require an IT professional.
RD Specialist contact information:
The ADSD Helpdesk is available Monday through Friday from 7 a.m. to 6 p.m., excluding holidays.
ADSD Helpdesk North: (775) 687-0585
ADSD Helpdesk South: (702) 486-3600
By email at firstname.lastname@example.org and copy your Resource Development (RD) Specialist.
Do not include client information; use SAMS ID numbers only. You may also encrypt the information before sending. Check with your email provider about encryption. Windows users can use 7-Zip to encrypt files (instructions).