The Office for Consumer Health
Assistance (OCHA) assists health care consumers and injured workers understand their rights and responsibilities under their health insurance plans and/or workers' compensation insurance policies. OCHA informs and educates consumers who need a better understanding of employer group plans, managed care, individual health insurance policies,
Employee Retirement Income Security Act (ERISA) self-insured plans, Nevada Workers' Compensation,
Medicare or Medicaid and, when necessary, advocates on their behalf to resolve disputes. OCHA also provides resource information to the uninsured and under-insured for access to healthcare, prescription medication assistance programs.
The Bureau for Hospital Patients (BHP), within OCHA, helps consumers resolve hospital billing disputes between patients and hospitals/providers.